User personas
Who uses Renvia — and how.
Renvia is a B2B platform. Organisations buy it, clinical teams run it, and patients benefit from earlier intervention. Here are the people on both sides of the contract.
Buyer personas
The people who contract Renvia.
NHS ICB commissioner
Director of Commissioning / Transformation Lead
Goal · Reduce non-elective admissions in the cardio-renal-metabolic cohort within budget.
- Scopes a pathway pilot across 1–3 provider trusts
- Signs off DTAC, DPIA and information-sharing agreements
- Tracks admissions avoided and PMPM cost in the executive dashboard
Private hospital group
Medical Director / Service Line Lead
Goal · Launch a differentiated long-term monitoring service line for insured members.
- Configures pathways per specialty consultant team
- Uses white-labelled clinician workspace
- Reports outcomes back to insurer partners
Insurer / payer
Head of Clinical Strategy
Goal · Bend the cost curve on high-utiliser members with comorbid CKM disease.
- Selects target cohorts via risk stratification
- Contracts on a PMPM outcome basis
- Reviews utilisation and outcome dashboards monthly
Clinical personas
The team that runs the pathway day-to-day.
Consultant (cardiology / nephrology / diabetes)
Owns the pathway. Sets titration targets and reviews escalated patients.
Specialist nurse
Runs the daily worklist — reviews prioritised alerts, titrates medication within protocol, contacts patients.
Service coordinator
Enrols new patients, provisions devices, handles onboarding and consent.
Clinician workflow
The core four-step loop.
Every clinical persona works inside the same loop. It is designed to be protocol-driven, auditable, and fast enough to run at real caseload volumes.
1. Enrol
Onboard a patient in minutes
Coordinator captures baseline, consent and pathway. Devices are provisioned and paired to the patient's Renvia record.
2. Monitor
Signals stream into one cross-specialty record
BP, weight, SpO₂, glucose and symptom PROMs flow continuously. No manual chasing, no siloed spreadsheets.
3. Escalate
AI surfaces who needs attention today
Risk stratification ranks the caseload. Nurses open a prioritised worklist instead of scrolling patient by patient.
4. Titrate
Act early, keep patients stable at home
Clinicians titrate within protocol, document the action, and outcomes flow to the buyer's dashboard as admissions avoided.